The goal of the section is to raised know how the customer is using your products or service. Sample thoughts might contain: But hear — if you did very good function for them and noticed effects, you may be pleased with that and they may be truthful about what worked. https://hbr-case-study-help87517.daneblogger.com/32494029/case-study-writing-service-things-to-know-before-you-buy